Terms & Conditions – Sharp Edge Handicrafts

TERMS AND CONDITIONS

Thank you for choosing Sharp Edge Handicrafts! Please review the following Terms and Conditions carefully, as they govern your purchase with us and ensure a smooth transaction. By placing an order, you agree to these terms.

Order Acceptance
Orders placed through our website are subject to acceptance. We reserve the right to accept or decline any order for any reason, including but not limited to product availability, errors in pricing, or concerns regarding customer credit.
International Orders and Shipping Fees
We ship internationally, with rates and estimated delivery times based on destination, package size, and weight. International orders may be subject to customs duties and import taxes, which are the buyer’s responsibility. Please ensure that the items ordered comply with your country’s import regulations, as Sharp Edge Handicrafts is not responsible for any items held by customs.
Product Descriptions and Accuracy
We strive for accurate descriptions and images, but slight variations may occur as our products are handcrafted. Colour, size, and design details may vary slightly from those shown due to lightening.
Privacy Policy
We are committed to protecting your privacy. All customer information is used solely for order processing and customer service. For details on data handling, please refer to our Privacy Policy.
Changes to Terms and Conditions
Sharp Edge Handicrafts reserves the right to amend these terms at any time. Updates will be posted on our website, and continued use of the site constitutes acceptance of these changes.

By placing an order with Sharp Edge Handicrafts, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions. If you have any questions, please feel free to contact us for further assistance.

CUSTOMER SERVICE

At Sharp Edge Handicrafts, we prioritize our customers and strive to provide exceptional service at every step of your shopping experience. Our dedicated customer service team is here to assist you with a range of services to ensure your satisfaction:

Order Assistance
Whether you have questions about product selection, need help with your order, or wish to modify an existing order, our knowledgeable team is ready to assist you. We aim to make your shopping experience as seamless as possible.
Product Inquiries
If you need more information about our products, including materials, craftsmanship, or care instructions, our team is happy to provide detailed insights. We want to ensure you have all the information you need to make an informed purchase.
Shipping Information
Our customer service representatives can provide updates on your order status and help with tracking information. If you have questions about shipping options, rates, or delivery times, we’re here to assist.
Custom Orders
For customers interested in custom or bulk orders, our team is available to discuss your specific needs and provide personalized assistance. We can help with everything from product design to shipping logistics.
Technical Support
If you encounter any issues while navigating our website or placing an order, our customer service team is here to help troubleshoot any problems and ensure a smooth online shopping experience.
Feedback and Suggestions
We value your input! Our team is eager to hear your feedback about our products and services. Your suggestions help us improve and continue to provide the best possible experience for our customers.
Contact Channels
You can reach our customer service team through various channels, including email and phone. Our goal is to respond promptly and effectively to all inquiries.
Frequently Asked Questions (FAQs)
For your convenience, we provide a comprehensive FAQ section on our website to address common queries related to ordering, shipping, and product information.