“At Sharp Edge Handicrafts, we have extensive experience in handling international orders, serving clients across U.S., UK, Europe, and beyond for many years. Our commitment to quality and precision extends to every corner of the world, delivering our authentic medieval products to enthusiasts, collectors, and reenactors globally. We understand the unique requirements of international shipping and customs, ensuring that orders arrive securely and on time, no matter the destination. With trusted logistics partners and careful attention to packaging, our dedicated team understands the intricacies of international shipping and customs processes, ensuring that your order arrives safely and on time, no matter where you are. With Sharp Edge Handicrafts, you can trust in a seamless and reliable shopping experience, backed by our commitment to quality and global service.”

INTERNATIONAL SHIPPING RATES

“At Sharp Edge Handicrafts, we strive to provide transparent and fair shipping rates for our international customers. Our shipping costs are calculated according to current FOB (Free on Board) charges, ensuring you only pay for the necessary transport costs from our warehouse to the port of export. For international destinations, including UK, Europe, and other regions, we work with reputable logistics partners to provide competitive rates and secure, reliable delivery options.

Shipping fees vary depending on the size, weight, and destination of your order, but rest assured that we always aim to offer the best possible rates. Once your order is processed, our team will provide you with detailed shipping charges and an estimated delivery time based on your location. For bulk orders or special requirements, feel free to contact us directly, and we’ll be happy to assist with custom shipping solutions.”

SHIPPING AND HANDLING

“At Sharp Edge Handicrafts, we take great care to ensure your items are packaged securely and shipped efficiently to arrive in perfect condition. Our Shipping and Handling policy is designed to offer you a smooth, reliable experience from the moment you place your order to the time it reaches your doorstep.

1. Order Processing:
   Each order is carefully prepared and inspected by our team. Standard processing times for bulk orders are entirely dependent on the size of the order and this may vary based on product availability and custom orders. For custom pieces, please allow additional handling time, which will be communicated at the time of purchase.
2. Packaging:
   To protect the quality and craftsmanship of our products, we use high-grade packaging materials suited for each item. Our packaging standards are designed to prevent damage during transit, ensuring your item arrives safely.
3. Shipping Options and Rates:
   We offer a range of shipping options based on your destination and desired delivery speed. Rates are calculated based on the size, weight, and destination of your order, with costs transparently detailed at checkout. International shipping is also available for our customers in the US, UK, Europe, and other regions, with competitive rates based on current FOB (Free on Board) charges.
4. Delivery Times:
   Delivery times vary depending on your location and shipping method selected. For standard international shipping, delivery is based on the region once dispatched. Express options may also be available for faster delivery. We’ll provide you with tracking information so you can monitor your order’s journey.
5. Customs and Import Duties:
   International orders may be subject to customs duties or import fees based on the regulations of the destination country. These fees are the responsibility of the customer and are not included in our shipping rates. Please check with your local customs office for more information.
6. Customer Support:
   Our team is here to assist you with any questions about shipping and handling. Whether you need tracking assistance or have specific delivery requirements, feel free to contact us for support. We’re committed to ensuring that your experience with Sharp Edge Handicrafts is as seamless and satisfying as possible.”

TERMS AND CONDITIONS

Thank you for choosing Sharp Edge Handicrafts! Please review the following Terms and Conditions carefully, as they govern your purchase with us and ensure a smooth transaction. By placing an order, you agree to these terms.

1. Order Acceptance
   Orders placed through our website are subject to acceptance. We reserve the right to accept or decline any order for any reason, including but not limited to product availability, errors in pricing, or concerns regarding customer credit.
2. International Orders and Shipping Fees
   We ship internationally, with rates and estimated delivery times based on destination, package size, and weight. International orders may be subject to customs duties and import taxes, which are the buyer’s responsibility. Please ensure that the items ordered comply with your country’s import regulations, as Sharp Edge Handicrafts is not responsible for any items held by customs.
3. Product Descriptions and Accuracy
   We strive for accurate descriptions and images, but slight variations may occur as our products are handcrafted. Colour, size, and design details may vary slightly from those shown due to lightening.
4. Privacy Policy
   We are committed to protecting your privacy. All customer information is used solely for order processing and customer service. For details on data handling, please refer to our Privacy Policy.
5. Changes to Terms and Conditions
   Sharp Edge Handicrafts reserves the right to amend these terms at any time. Updates will be posted on our website, and continued use of the site constitutes acceptance of these changes.

By placing an order with Sharp Edge Handicrafts, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions. If you have any questions, please feel free to contact us for further assistance.

CUSTOMER SERVICE

At Sharp Edge Handicrafts, we prioritize our customers and strive to provide exceptional service at every step of your shopping experience. Our dedicated customer service team is here to assist you with a range of services to ensure your satisfaction:

1. Order Assistance
   Whether you have questions about product selection, need help with your order, or wish to modify an existing order, our knowledgeable team is ready to assist you. We aim to make your shopping experience as seamless as possible.
2. Product Inquiries
   If you need more information about our products, including materials, craftsmanship, or care instructions, our team is happy to provide detailed insights. We want to ensure you have all the information you need to make an informed purchase.
3. Shipping Information
   Our customer service representatives can provide updates on your order status and help with tracking information. If you have questions about shipping options, rates, or delivery times, we’re here to assist.
4. Custom Orders
   For customers interested in custom or bulk orders, our team is available to discuss your specific needs and provide personalized assistance. We can help with everything from product design to shipping logistics.
5. Technical Support
   If you encounter any issues while navigating our website or placing an order, our customer service team is here to help troubleshoot any problems and ensure a smooth online shopping experience.
6. Feedback and Suggestions
   We value your input! Our team is eager to hear your feedback about our products and services. Your suggestions help us improve and continue to provide the best possible experience for our customers.
7. Contact Channels
   You can reach our customer service team through various channels, including email and phone. Our goal is to respond promptly and effectively to all inquiries.
8. Frequently Asked Questions (FAQs)
   For your convenience, we provide a comprehensive FAQ section on our website to address common queries related to ordering, shipping, and product information.

FAQS

1. What types of products do you offer?
   We specialize in authentic medieval products, including swords, Armor’s, helmets, gambesons, shields, knives, daggers, and leather artifacts. Each item is handcrafted with precision to reflect the quality and craftsmanship of the medieval era.
2. How can I place an order?
   You can place an order directly by contacting us on the email address and number provided on our website. Simply browse our product categories, select the items you wish to purchase, and contact or customer service team to process the order.
3. Do you ship internationally?
   Yes! We offer international shipping to customers in UK, Europe, and many other countries(EXCEPT U.S.). Shipping rates and delivery times may vary based on your location.
4. What are your shipping rates?
   Shipping rates are calculated based on the size, weight, and destination of your order. We strive to offer competitive rates and transparent pricing.
5. How do I care for my medieval products?
   To maintain the quality and longevity of your products, we recommend following specific care instructions provided with each item. General guidelines include keeping items dry, avoiding exposure to extreme temperatures, and using appropriate cleaning methods for metal and leather products.
6. Do you offer custom orders?
   Yes, we offer custom orders for specific designs or bulk purchases. Please contact our customer service team to discuss your requirements, and we’ll be happy to assist you in creating the perfect piece.
7. How can I contact customer service?
   You can reach our customer service team through email and phone. Our representatives are ready to assist you with any inquiries, and we strive to respond promptly to all messages.
8. Where can I find updates on new products and promotions?
   To stay updated on our latest products, promotions, and news, subscribe to our newsletter or follow us on our social media channels. We frequently share information about new arrivals and exclusive offers.